Information
At Grandads Crafting, we want you to be completely satisfied with your purchase. This page outlines our shipping and returns policies for our 3D printed items and artwork. Please read carefully before placing your order.
Packaging and protection
We take great care in packaging your Grandads Crafting items to ensure they arrive safely. All items are packed in custom boxes designed to protect them during transit, giving you peace of mind.
Shipping options & delivery
Currently, shipping costs to the UK are calculated and displayed on the individual item's page during checkout. For shipping to other areas, especially the US, please contact us for a shipping quote. We are located in Norwich, United Kingdom. Please note that delivery times may vary. We are working to make this information more readily available soon!
Returns & refunds
At Grandads Crafting, we want you to love your new item. If your item arrives broken or damaged, you can return it within 30 days for a full refund. Please contact us immediately if you experience any issues with your order.
Return postage
Please note that the customer is responsible for paying the return postage costs. We recommend using a tracked shipping service to ensure the safe return of your item.
